Bookings are accepted up to 12 months in advance to ensure optimal scheduling and planning flexibility.

Yes, you will have a dedicated Event Executive who will guide you through planning, logistics, and execution.

Please refer to your contract for specific terms. Generally, cancellations within 30 days of the event may incur fees. Early notice is encouraged.

Yes, site inspections and walk-throughs can be scheduled with your Event Executive at a convenient time.

Standard setup and breakdown times are included in your booking. Additional time can be arranged if available, subject to fees.

Decorations are welcome but must comply with venue policies – no nails, screws, or adhesives that damage surfaces. All signage requires prior approval.

Yes, our technical team provides full AV support, including setup, live monitoring, and troubleshooting throughout your event.

The venue has 24/7 security surveillance and controlled access. Additional security services can be arranged if required.

External AV equipment may be permitted but must be approved in advance and comply with technical and safety standards.

Cleaning and waste removal are managed by the venue during and post-event to ensure a clean environment.

Yes, the venue observes local noise ordinances. Amplified sound must be kept within acceptable limits, especially during evening events.

Detailed room dimensions and ceiling heights are available on request to assist with staging and production planning.

Yes, ample power points are available. Backup power systems are in place for critical equipment support.

Vendors should coordinate with your Event Executive regarding loading dock access and nearby parking options, as onsite parking is limited.

We follow NSW health guidelines and implement any necessary protocols to ensure guest safety. Updates will be communicated prior to your event.