Bushfire Recovery Assistance

Our thoughts are with those members, families and communities affected by the devastating bushfires across the State.  If you have been impacted by the NSW bushfires, there are a range of assistance measures available to support you throughout the response and recovery period. 

NSW Bushfire Recovery Assistance

Those small businesses affected by the bushfires are encouraged to download this factsheet for more information about the range of assistance measures, grants and support resources available.

The NSW Government have introduced a Bushfire Customer Care program, administered by Service NSW, which will directly assist affected people with a Customer Care specialist who can check their eligibility for assistance and help them access it. This initiative works in partnership with charities, fellow state agencies, local government and the Australian Government. 

  • To connect with a Customer Care specialist, call Service NSW between 7am-7pm on 13 77 88. ​
  • This Federal Government resource may also be helpful in providing information relevant at a national level.
  • The Disaster Welfare Assistance Line is available on 1800 018 444 for more information on personal hardship and distress assistance.

We have welcomed the recent announement from the Federal and State Governments and believe i will be well received by those affected.

The announcement includes:

  • a new $10,000 grant to assist significantly impacted small businesses in selected Local Government Areas (LGAs) get back on their feet and maintain their businesses. To be eligible, businesses must have experienced a 40 per cent drop in revenue over a three-month period, compared to the previous year, as a result of the bushfires
  • working with the States to ensure greater access to concessional loans with fewer documents and fewer security requirements
  • more experienced and trusted business advisers available on the ground working directly with small business owners to help them navigate the challenging road to recovery.

See full media release here.


Disaster recovery toolkit

As thoughts begin to turn to the road ahead, the Entrepreneurs’ Programme has assisted CPA Australia with a Disaster Recovery Toolkit. This resource provides a series of templates and checklists to provide a considered approach to immediate actions, recovery plans and long term recovery for business owners.

Download the toolkit here

Employer advice

If your business has been directly impacted by bushfires, the Workplace Advice Line may be able to provide support in relation to your employer obligations, so that you can feel confident that you are doing the right thing by your employees throughout this challenging time. 

We are offering employer advice to all bushfire affected employers on 13 29 59.

Health and Wellbeing

Please ensure that your mental health and wellbeing and that of those around you remains a priority throughout this challenging time. If you’re feeling distressed, anxious or overwhelmed, please seek professional support. 

Free telephone support is available 24 hours a day, 7 days a week from:

  • NSW Mental Health Line 1800 011 511
  • Lifeline 13 11 14
  • Beyond Blue 1300 224 636

Financial counselling and other issues

Free financial counselling is available to support small business and sole traders who have been hit by the bushfires. Please contact the Small Business Bushfire Financial Counselling Support Line on 1800 413 828 or visit smallbusinessbushfire.org.au for more information.

For business owners in bushfire affected areas who are experiencing unique issues and are uncertain about what action to take, contact our Business Hotline on 13 26 96 for additional support regarding practical or operational issues.

If you are outside NSW

The Australian Chamber of Commerce & Industry (ACCI) have launched a bushfire information portal, to provide information and support for all businesses affected by the national bushfire crisis.
Visit the Regional Business Recovery.
There’s also an extensive national and state-specific resource available at https://business.gov.au/news/bushfire-support.
For more information related to bushfires impacting Victoria, visit Emergency VIC  
For more information related to bushfires impacting Queensland, visit Queensland Disasters & Emergencies 
South Australia 
For more information related to bushfires impacting South Australia, visit SA Disaster Recovery or the Department of Human Services